Refund & Cancellation Policy

1. Overview

At Sandy Digital Hub, we strive to deliver high-quality digital services. We understand that sometimes things may not work out as planned. This policy outlines the conditions under which refunds and cancellations are processed.

2. Cancellation Policy

3. Refund Eligibility

Refunds are applicable in the following scenarios:

• Duplicate payment made for the same service
• Service not delivered within the agreed timeline (and no mutual extension agreed)
• Service quality significantly differs from what was promised and described
• Technical failure in payment resulting in charge without order confirmation

4. Non-Refundable Services

The following services are non-refundable once delivered:

• PAN Card application and processing services
• Income Tax Return (ITR) filing services
• Government document processing services
• Domain name registration
• Third-party software license purchases
• Any service that has been fully completed and delivered

5. How to Request a Refund

1. Email us at info@sandydigitalhub.com with your order ID and reason for refund
2. Our team will review your request within 2 business days
3. If approved, the refund will be processed to your original payment method
4. Refund processing takes 5-7 business days after approval

6. Refund for Pay at Shop Orders

For orders placed with "Pay at Shop" method, refunds (if applicable) will be processed in cash at our shop location, or via bank transfer as mutually agreed upon.

7. Disputes

If you are not satisfied with our refund decision, you may escalate the matter by writing to us at info@sandydigitalhub.com. We aim to resolve all disputes amicably within 15 business days.

8. Contact

For any refund or cancellation queries, reach out to us at our contact page.